Accessibility statement

Last updated: 30 October 2026

Our aim

We want everyone to be able to order food and run a restaurant on takein, including people who use screen readers, keyboard-only navigation, screen magnifiers, voice control or high-contrast settings. We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA.

What this covers

This statement covers takein.online, restaurant ordering sites powered by takein, the diner account page, and the restaurant sign-up, dashboard and kitchen screens.

How accessible it is today

We have not yet had a full accessibility audit, so we cannot claim full WCAG 2.2 AA conformance. From our own checks, we know that:

• pages set their language and allow you to zoom in up to 200% and beyond;
• some images on the ordering and sign-up pages do not have text alternatives yet;
• the restaurant ordering-site designs vary, and some may not meet colour-contrast requirements;
• the restaurant agreement asks for a drawn signature as well as a typed name, which is hard for some people to do;
• the anti-spam check (Cloudflare Turnstile) usually runs without any action from you, but occasionally asks you to tick a box;
• order-status updates on the tracking page may not be announced to screen readers.

We are working on fixing these issues.

If you have difficulty using takein

If you cannot place an order or use any part of takein, email hello@takein.online. Please tell us the page and what went wrong. We will reply within 5 working days, and we will help you another way in the meantime. For example, we can help you order from the restaurant directly, or a restaurant can sign its agreement with a typed name only.

To order food urgently, you can also phone the restaurant directly.

How we prepared this statement

This statement is based on a self-review by the takein team in October 2026. We will update it after a full audit. [TO CONFIRM: audit date and auditor]