Last updated: July 2026
takein.online lets a restaurant run its own ordering website: customers order, the kitchen gets a ticket, and takein takes a small percentage per order plus a one-off setup fee. We're a small operation, not a large corporate platform — treat these terms accordingly.
You're responsible for the accuracy of your menu, prices, opening hours, and allergen information — takein displays what you enter but doesn't verify it. You're responsible for actually fulfilling orders customers place through your site.
When you order through a takein-powered site, you're contracting directly with that restaurant, not with takein. takein provides the technology (the ordering page, payment routing, and kitchen ticket) but isn't the seller of the food.
Card payments are processed by Stripe. Pay-at-counter orders are settled directly with the restaurant. Refunds for a specific order are the restaurant's responsibility; get in touch with them directly, or with us if you can't reach them.
Restaurants pay a setup fee and a percentage per order, as shown on the sign-up page at the time of sign-up. We'll tell you before any fee changes.
Don't use the platform to submit fake orders, scrape other restaurants' data, or attempt to abuse the ordering or payment flow. We may suspend accounts that do.
We may update these terms as the product changes. We'll keep this page current rather than hiding changes.
Get in touch — see the Contact page.